FAQ – Redbud Printing

FAQs

Below is a list of Frequently Asked Questions. If you have any other questions, feel free to reach out to our support team. We're happy to help! You can reach us via email at info@redbudprinting.com, call us at 512-608-4004, or fill out the contact form on our website. We’re happy to assist with any questions or concerns!

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Q: How should I prepare my files?

To ensure the best print quality, prepare your files in the following way:

Use high-resolution images (150 DPI or higher is ideal).
Save your files in an acceptable format such as JPEG, TIFF, PNG, or PDF.
Ensure your file dimensions match the desired print size to avoid distortion or cropping.
Embed any fonts or convert text to outlines if applicable.

Q: What type of wall mounts do you use?

We use durable, professional-grade mounting hardware tailored to each medium:

Acrylic, Metal, & Canvas Prints: Either french cleat brackets or float mounts for a sleek, modern look, depending on size and weight of the piece.
Framed Fine Art Prints: Sawtooth or french cleat brackets.

Q: Can I make changes to my order?

You are able to make changes to an order within 24 hours of placing. Please double-check all details, including file uploads, sizes, and shipping information, before finalizing your purchase.

Q: Can I cancel my order?

We do not offer order cancellations. All sales are final once the order is placed, as our production process begins immediately to ensure quick turnaround times.

Q: What are your print size limitations?

We offer prints ranging from small sizes like 4"x 4" to large-scale prints up to custom large-scale, depending on medium. If you need a custom size, contact us to see if we can accommodate your request.

Q: What are your production times?

Our standard turnaround time varies depending on the project, but most orders are completed in 5 business days. Rush options are available for tight deadlines—just let us know your needs!

Standard Prints: 5-7 business days.
Custom Orders: 3-4 weeks on average, in some cases sooner.
Rush Orders: we can generally accommodate rush order needs for an additional fee. Contact us to confirm availability and pricing.

*Shipping times are additional and depend on your location.

Q: What are the different mediums you offer?

We specialize in:

Acrylic Photo Prints
Metal Prints
Canvas Prints
Fine Art Paper Prints

Each medium is designed to showcase your images in stunning detail and vibrant color.

Q: Do you offer custom frame styles?

Yes, outside of our standard options we offer a selection of custom framing options to complement your print. Frame availability depends on the medium and size of your artwork. Contact us for more details or to discuss specific framing preferences.

Q: Is there a minimum order quantity?

For most products, there is no minimum order quantity. Whether you need a single item or a bulk order, we can accommodate your request.

Q: Will I receive a proof or sample of my print before receiving the final version?

For larger orders, we can accommodate upon request. Please ensure your files meet our specifications before submission.

Q: What file formats can I upload?

We accept the following file formats: JPEG, PNG, TIFF, and PDF. For best results, make sure your files are high-resolution and ready for print.

Q: How do I clean Acrylic Photo Prints, Metal Prints or Photo Canvases?

Acrylic Prints: Use a microfiber cloth with a very small amount of non-abrasive cleaner or water. Avoid ammonia-based cleaners.

Metal Prints: Dust with a soft, dry cloth or duster. Do not use water or cleaning solutions.

Canvas Prints: Dust with a soft, dry cloth or duster. Do not use water or cleaning solutions.

Q: Do you ship nationwide?

Yes, we ship nationwide, and we can ship internationally upon request! We ship via trusted carriers like UPS, and vetted freight shippers. Shipping times vary based on your location. You’ll receive a tracking number once your order ships.

Q: What is your refund or reprint policy?

Customer satisfaction is our top priority. While we don’t offer refunds, if you receive your piece and feel there are any manufacturing issues or damage during shipping, please contact us within 3 days of receiving it with photos and video. We’ll work with you to resolve the issue.

We don’t just produce prints; we partner with artists and photographers to transform their work into extraordinary, finished masterpieces. Whether you're seeking expert guidance or a partner to bring your vision to life, Redbud is here to make every photograph a true work of art.

Information

Get In Touch

1708 Aldridge Drive,

Austin, Texas 78754,

United States

+1.512.608.4004

info@redbudprinting.com